Ozone Billiards Frequently Asked Questions
Everything you need to know about your billiards equipment, shipping, and returns.
How long does it take for my order to ship?
Most in-stock items ship within 24 hours. Orders placed before 1:00 PM EST typically ship the same business day. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy on pool cues?
We offer a 60-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return it in its original condition for a refund or exchange. Please note that chalked cues or custom-engraved items may be subject to restocking fees.
Do you offer professional cue tip replacement or shaft maintenance?
Yes, Ozone Billiards provides professional cue repair services. We can replace tips, ferrules, and wrap, or perform shaft cleaning and conditioning. Contact our support team for a service quote and shipping instructions.
How much does shipping cost for heavy items like pool tables?
Pool tables and heavy furniture ship via specialized freight carriers. Shipping costs are calculated at checkout based on your location. We also offer professional installation services in many areas for an additional fee.
Can I customize the weight of my pool cue before ordering?
Most of our pool cues allow for weight selection. You can choose your preferred weight from the dropdown menu on the product page. If a specific weight is not listed, please contact us to see if a weight bolt adjustment is possible for that model.
Does Ozone Billiards offer a price match guarantee?
Yes, we strive to offer the best prices in the industry. If you find a lower price on an identical item from an authorized dealer, contact us and we will do our best to match it or beat it.